Return & Shipping Policy
Return & Refund Policy
Effective Date: 04-24-2026
At Wellness Theory Store, we stand behind the quality of our products and want you to feel confident in your purchase.
Returns
We accept returns on eligible items within 14 days of delivery. To qualify for a return:
- Items must be unused, unopened, and in original packaging
- Proof of purchase is required (order confirmation or receipt)
- Items must not be marked as final sale
Due to the nature of our products, we cannot accept returns on opened or used items, including wellness, skincare, or personal care products.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Gift cards
- Clearance or final sale items
- Perishable or consumable goods (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Email: info@mywellnesstheory.com
Phone: 312.874.8957
Include your order number and clear photos of the issue. We will replace the item or issue a refund at no additional cost.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 5–10 business days
- Shipping costs are non-refundable, unless the return is due to our error
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping method
Contact Us
For any return-related questions, contact us at:
Wellness Theory Store
Grayslake, IL
info@mywellnesstheory.com
312.874.8957
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We reserve the right to refuse returns that do not meet the above conditions.